The conversion tags are not triggered when I place an order?
The most common reason for this, is that the tracking script is not properly loaded after the conversion tags are fired. The script is triggered on all pages on the website, but must run after the conversion object on the check-out page:
<script type="text/javascript" defer="" src="https://conversion.klarnaservices.com/kc.js"></script>
I get a 400 error when checkout script is fired?
This can be because the order_value is sent as an integer and not as a float.
This can also be because the click-id/cookie is a mock value instead of a real id from the database.
What currencies can the Creator Platform tracking and report in?
Australian dollar (AUD)
Brazilian reals (BRL)
British Pounds (GBP)
Canadian dollar (CAD)
Chinese yuan (CNY)
Danish Kroner (DKK)
Euros (EUR)
Hong Kong dollar (HKD)
Indian rupee (INR)
Japanese yen (JPY)
Malaysian ringgit (MYR)
Mexican peso (MXN)
New Zealand dollar (NZD)
Norwegian Kroner (NOK)
Polish zloty (PLN)
Russian ruble (RUB)
Singapore dollar (SGD)
South African rand (ZAR)
South Korean won (KRW)
Swedish Kronor (SEK)
Swiss franc (CHF)
Taiwan dollar (TWD)
Thai baht (THB)
Turkish lira (TRY)
US Dollars (USD)
When an order is placed , how soon will it be available on my Insights?
If you have implemented the Klarna Creator Platform tracking and is not tracking sales via a third part affiliate network, the order should be visible on your Insights within a few minutes. No matter how you are integrated and what ever tracking solution you have, clicks are always visible in a few minutes as they are not dependent on any sales tracking script to report orders.
Is there a limit to how many data parameters a brand can send to the Creator Platform at the point of conversion?
The parameters we need and publish on their dashboard is ORDER ID, ORDER VALUE and CURRENCY. brands can also send extra parameters, for example SKU, QUANTITY and ITEM PRICE but these are optional as we don’t publish them on their dashboard.